As part of our ongoing commitment to improve efficiency and make it easier to do business with our organization, we are offering choices in payment methods. WellSpan EAP partnered with Change Healthcare/ECHO Health Inc. to provide these methods. Below we have outlined the payment options and action required by your office.
YOUR FIRST PAYMENT will be received as a virtual credit card. However, you may request a change in payment once you receive the virtual card information:
1. Virtual Card Services – the default method of payment will be a virtual credit card. Virtual cards allow your office to process our payments as credit card transactions. Virtual card payments are generally received 7-10 days earlier than paper checks since there are no print and mail delays. This is the fastest option for receipt of payments. Once the number is received, you simply enter the code into your office’s credit card terminal to process payment as a regular card transaction. To avoid delay, please process the card or notify ECHO Health, Inc. of your preference from the other options below by calling 1-877-705-4230. Virtual Cards are sent via fax or mail. Faxing is the primary method of sending Virtual Card payments. If a fax is unsuccessful, the Virtual Card payment will be mailed via USPS. If a Virtual Card does not have activity after 30 days, the system will automatically void the Virtual Card and issue a paper check to the provider. The paper check must be processed within 150 days or will expire. Normal transaction fees apply based on your merchant acquirer relationship.
2. EFT/ACH – EFT/ACH will allow your office to receive payment via electronic funds transfer upon providing your banking account information. You can elect to receive an email notification each time a payment is made to you. Call ECHO Health Inc. at 877-705-4230, they will send you a link to sign up for EFT. You must have received the virtual credit card first to sign up.
3. Paper Check – To receive paper checks and paper explanation of payments, call ECHO Health Inc. at 877-705-4230 to select paper checks as your payment option. You must have received the virtual credit card first to sign up. Paper checks must be processed within 180 days or will expire.
If you have additional questions regarding your payment options, please contact the Change Healthcare Provider Relations department at 844-586-7463. You may also contact WellSpan EAP Client Services at 866-227-6527 or e-mail: email@example.com.
If your practice is servicing a member who needs TTY assistance or you require special assistance, including accommodations for members with disabilities or limited English proficiency, please call the DT Interpreting Foreign Language number at 1-866-237-0173; or TDD/TYY at 800-654-5984 to receive assistance free of charge.