Frequently Asked Questions
What Is the Employee Assistance Program?
The Employee Assistance Program is designed to help you and your family with personal problems that may be too large or complex for you to handle alone. Sometimes these problems can interfere with your ability to be successful at work. The EAP provides free, confidential assessment, counseling and referral services in a professional setting. We believe that having healthy, well-adjusted employees results in improved job performance and productivity. If you are having a personal problem, WellSpan Employee Assistance Program can help!
Who Will Know?
No one will know if you use the EAP program. Our program is strictly confidential. Everything you discuss with your counselor will be kept confidential unless you give written permission to share information. If you contact EAP, your supervisor will not be told unless you want him or her informed. However, a supervisor may refer you to the EAP program if your job performance is affected. They are trained to refer employees who need EAP services. If you decide you want help, everything you discuss will still be confidential.
Will This Affect My Job?
Absolutely not! Your job security or working conditions will not be jeopardized by a request for help through EAP. We do not record EAP visits in your personnel file, and they do not affect performance evaluations.
How Much Will This Cost Me?
Since your company feels that an employee should not have to worry about the cost of getting help, EAP is a free employee benefit offered to you. It will cost you nothing to use the EAP program. If additional help is recommended, your group health insurance may cover some of these costs.
Where Do I Start?
To schedule an EAP appointment call a participating provider location directly. When you call the office of your choice, please say that you would like to use your EAP benefits through WellSpan EAP. If you need assistance in making an appointment, please call the WellSpan EAP Customer Service Department at 1-866-227-6527.
Do I have to call WellSpan EAP before scheduling an appointment?
No, you do not need to call WellSpan EAP before scheduling an appointment. To schedule an EAP appointment you can call a participating provider location directly. When you call the office of your choice, please say that you would like to use your EAP benefits through WellSpan EAP.
What do I do if the provider requests authorization?
WellSpan EAP does not issue authorization numbers for services. However, if the provider asks for an authorization number or needs to confirm the number of sessions available, please have them call WellSpan EAP directly.
Can my family members use the benefit?
Yes, eligible family members are able to use the EAP benefit. Please contact WellSpan EAP to see who is covered under your specific employer group and how many sessions are provided under the benefit.